Emergency PPI Support-Live
Up to 1 hour of DRS Support services via live chat/remote session; good for single incident; add'l minutes charged at $3/min
INSTRUCTIONS: Enter your emergency support request topic into the Comments field during checkout. Example, "system crash due to...(include details)". You will receive two confirmation emails. The first one confirming your order and another within 30 minutes with instructions on how to engage our support personnel for emergency services.
Hours of Operation: 6pm-11pm weekdays; 9am-6pm Saturday, 11am-4pm Sunday; holidays excluded. If we are unable to respond during those times, no session charge will apply.
IMPORTANT: Cart charge is a PRE-AUTH ONLY. Final charges apply when support incident ends and ticket is closed. Your card will not be charged until that occurs whiich may be up to 30 days later depending on services requested.
IMPORTANT: You must wait for second confirmation email with instructions and link.
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